Why SmartSite?

Training doesn't stop with an initial training course. Take your training to the next level by offering tools to help them when the training course is over. Solution Finder helps leverage knowledge "on the job" to quickly find solutions, review training steps or key information.

You've heard it before. Trainees remember about 10 percent of what they learn in an online training class. So what happens when they are trying to recollect a key point or solve a problem presented in an an initial training.

They probably try and search through the original e-learning program, documents and manuals. That's a frustrating and ineffective approach.

So how do you leverage your training information in a more appropriate format for solving problems.

solution finder

Features

  • Instant search of solution database
  • Diagnostic logic flow is ideal for product selectors, reference and troubleshooting.
  • Starting with an issue, select a symptom and then see potential causes associated with the problem, listed according to their likelihood (common, unusual, rare).
  • Each cause is connected to a solution, broken down step-by- step, with the ability to view videos, images, and more information to help the user correctly address the issue.

Benefits

  • Give your trainees the tools to quickly and consistently diagnose and solve problems on their own
  • Help users remember information from training
  • Repurpose key media from your training program in a much more useful format

SmartSite Solution finder allows a simple search of a database of knowledge, but also offers users a tool to self diagnose problems by Issue, then by Symptom and Potential Causes. Solutions are then broken down step by step, along with supporting text, video and pictures.

Solution Finder is simpler than playing ì20 Questionsî and as helpful as the Car Talk Guys, but without the wheezing laughter.

It's a perfect job aid for service technicians, technical support professionals, customer representatives and call centers.

This tool is unique among solution finders in letting users see and adjust the entire logic pathway right on the same page, making it easy to flip between different criteria and solutions. This enables the Solution Finder module to provide Sales with an elegant product selector, helping customers find exactly what they want, or letting them browse and compare by adjusting their choices.

On the back end, SmartSite HQ lets you track how users are navigating the pathways, determine how helpful the recommendations are, and even rerank solutions based on popularity and successful resolution.